Refund Policy: No refunds on cosmetics, gift cards, memberships, and packages. All sales of FHF products are final. We do not offer refunds or exchanges under any circumstances due to the nature of products (skincare). If you receive a defective item, please contact our customer service team within 14 days of receipt, and we will evaluate the issue. Ineligible items or late reports will not qualify for any refunds. Thank you for your understanding.